Feedback
Passengers may provide feedback China Eastern in the following ways:
1. Website: Passengers may fill out a feedback form on China Eastern’s official website:
https://selfservice.ceair.com/static/34098suggestion/pc/index.html
2. Telephone: Passengers may call our customer service hotlines:
(1) Global service hotline: +86 21 206 95530 (24*7)
(2) North American Marketing Center: +1 626-583-1500 (Monday to Friday, 9:00 am to 5:30 pm Pacific Time, USA)
3. Mail: Passengers may send written feedback to our Customer Service Manager at the following addresses
（1） Vancouver Office: 1307-1030 West Georgia Street, Vancouver, B.C., V6E 2Y3, Canada
（2）Toronto Office: 420-121 Bloor Street East, Toronto, ON, M4W 3M5, Canada
4. E-mail: Passengers may write by e-mail to China Eastern at customercare@ceair.com