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Urgent Notice on Free Air Ticket Refunds or Changes for Some Flights Due to Kumamoto Earthquake in Japan

2016-04-21

China Eastern Airlines offers to its passengers a free refund or a change of air tickets on some flights to/from Japan because of the Kumamoto earthquake before April 30, 2016 (Urgent Notice on Free Air Ticket Refunds or Changes for Some Flights Due to Kumamoto Earthquake in Japan)

Dear passengers,

        The earthquake in Kumamoto, Japan may affect your travel plans in near future. To accommodate your plans, China Eastern Airlines is pleased to offer you a one-time ticket refund or a complimentary change of your travel dates or final destinations. Details can be found below:

        Complimentary refunds, travel dates changes or changes of final destinations will be granted to air tickets that meet all of the following conditions:
1.  The tickets were issued before April 15, 2016 (inclusive) and the departure dates are before April 30, 2016 (inclusive).
2.  The ticket number starts with 781.
3.  The flight route of the ticket should include Fukuoka, Nagasaki or Kagoshima and it should be operated by China Eastern Airlines or Shanghai Airlines.
4.  The air tickets should be within its validity period and a refund will be awarded only to the unused legs.
5.  The application for the refund should be submitted before April 30, 2016 (inclusive).
(Air tickets that were originally not entitled to a refund are also included.)
Additionally, for ticket changes, the following conditions should be met;
1.  The destination change should be made between Fukuoka, Nagasaki and Kagoshima.
2.  The new departure date of the modified tickets should be before June 10, 2016 (inclusive).
(Air tickets that were originally not entitled to changes are also included.)

    Please disregard calls or messages from unknown numbers regarding flight cancellations or changes.