HONGKONG users, please call: 852-28611898
Since July 8, 2009, the China Eastern Airlines customer service hotline +86-95530 opened one after another in the integrated national network.
Just by dialling the local hotline +86-95530, passengers in the service coverage area of the national network can have close contact with China Eastern Airlines and enjoy the standardised and localised customer service.
The hotline offers four language options, i.e. Chinese, English, Japanese and Korean, and provides 24-hour customer support. Instead of a single business function, the call center provides integrated products of sales and customer service through a unified sales platform. Service contents offered by our hotline include flight information inquiries, ticket business like booking and changing; Eastern Miles frequent flyer membership services; domestic hotel reservation service, and other customer support such as business travel, vacation tourism, the team and the Group's customer services. At the same time, our hotline also acts as a Complaint Center of Eastern Airlines, which deals with all kinds of complaints and suggestions from passengers.